FAQ
Frequently Asked Questions (FAQ)
Welcome to the MAZCO FAQ page! Here, we've gathered answers to some of the questions our customers frequently ask. If you can't find the information you're looking for, please don't hesitate to contact us directly. We're here to assist you.
General Questions
Q1: What is MAZCO ENTERPRISE?
MAZCO ENTERPRISE is a parent company of four brands, named Mystio, Hovty, Outcst and Cravmo. We take pride in providing customer satisfaction at the forefront of our mission. Read more about us here.
Q2: Where are you located?
We are based in the heart of Malaysia, Kuala Lumpur. Our business operates online, allowing us to serve customers worldwide.
Q3: How can I get in touch with your customer support?
You can reach our customer support team by email or by phone at +60 13 502 1270. For more details, please visit our Contact Us page.
Orders and Shipping
Q4: How long will it take for my order to arrive?
Order processing typically takes 1-3 business days, excluding weekends and holidays. Shipping times vary based on the destination and the shipping method selected at checkout. Please review our Shipping Policy for more details.
Q5: Do you offer international shipping?
Yes, we offer international shipping. However, please be aware that customs fees, import duties, or taxes imposed by your country may apply. These additional charges are the responsibility of the customer.
Q6: How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your package's status.
Returns and Exchanges
Q7: What is your return and exchange policy?
Our Return and Refund Policy provides details on how to return or exchange items. We want to ensure you're satisfied with your purchase.
Q8: What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer support as soon as possible. We'll assist you in resolving the issue.
Account and Security
Q9: How do you protect my personal information and payment details?
We take data security seriously. Please visit our Privacy Policy to learn more about how we protect your information and ensure safe online shopping.
Contact Us
If you have a question that isn't answered in our FAQ or need assistance with any matter, please feel free to contact us. We're here to help and look forward to serving you!